Merging the power of AI & humans to design brilliant experiences
Copyright © 2023 Neoteny Service Design Pty Ltd | All rights reserved |
We offer two services:
Design and technology consulting
We deliver value across digital and physical contexts, from strategy to implementation
We use machines to get more from budgets and wrangle data in ways we can't. We use humans for world class behaviour-led thinking and strategy
Design and
tech consulting
Capability
building
Technical strategy including data logic and language models. Designing products, services, brands and communication.
Training individuals and teams to use design thinking tools and techniques to make businesses better.
Transformation
and change strategy
Working out how to best move people and organisations between current and aspirational states
Technical strategy
Exploring and proving ways to leverage emerging technology to better realise business objectives
Behavioural investigation
Uncovering the needs and motivations of people and organisations interacting with (and delivering) products and services
Ideation and testing
Designing changes to existing or new products and services and testing to prove results
We employ rigorous investigation and validation methods to identify and deliver plausible tech interventions.
In the realm of tech design, there's seldom a single 'right' solution; instead, multiple directions can yield desired outcomes. Our role is to uncover the most feasible path and establish the necessary conditions for its success. This necessitates objective decision-making rooted in robust evidence.
Delivering evidence-driven
decision making
Over a decade of partnerships across sectors, geographies, and contexts. In times of growth and crisis
Capability building
Behaviour-centred training focused on building practical capability within consumer-facing teams
Evidence-led approach
Expert trainers
Our trainers have decades of demonstrated experience.
They train from this experience, not scripts or templates
Our approach is grounded in the latest evidence in learning psychology to maximise chances of effectively embedding capabilities
Practical outcomes
Measurement and tracking
We work with organisations to understand how training success is measured and work our training into those frameworks
We prioritise capabilities that will contribute to organisation success, these are reinforced over time through tailored coaching
Training in critical areas to solve problems and grow businesses
Designing products
and services
Communication
and collaboration
Behavioural
investigation
Teams learn to conduct investigation with people and properly synthesise outcomes. With this, they make better decisions.
Learn how to gather evidence from humans, then conduct product and service experiments
Learn how to imagine, prototype and execute new product and service designs
Learn how to build an inclusive culture, how to create compelling narratives then deliver them to inspire
Understanding
human behaviour
Inventing products
and services
Teams learn to generate novel ideas for products and services that don’t yet exist.
Building a compelling narrative
Teams learn the parts of an effective story and how to structure a narrative to ensure engagement and comprehension.
Improving products and services
Teams learn to design and prioritise possible ways to improve on current state versions to increase value and impact.
Presenting with purpose and impact
Teams learn the elements of effective presenting and how to overcome personal barriers to inspire audiences.
Conducting experiments
Teams learn how to design and execute experiments that run over time, in market, in order to validate assumptions and measure value in real time.
User interface prototype design
Teams learn how to design, prototype and test world class UI to ensure users’ interactions are the best they can be.
Working with diversity and inclusiveness
Teams learn to build an inclusive culture and leverage the perspectives that diversity brings to make teams better.
We have recently trained
Personas make marketers stupid: It’s time to embrace the complexity of human behaviour
Why objectivity is the most powerful business tool
Published by Michelle Gilmore
Design Director and Founder of Neo
Show Me, Don’t Tell Me: Counteracting Biases in Product Testing
Published by Michelle Gilmore
Design Director and Founder of Neo
Michelle Gilmore on Behaviour-Centred Design
Published by Michelle Gilmore
Design Director and Founder of Neo
What we talk about
Get in touch with our Directors to talk about working with or for us
Michelle Gilmore
Founder and Design Director
Michelle@neoteny.agency
Nic Chamberlain
Managing Director
Nic@neoteny.agency
Interface and visual design
Conceptual and detailed (production ready) design for physical and digital products and services
Brand and communication
Design and production of brand and communication assets to effectively talk to consumers and teams
Hide detailBy reducing unconscious biases and the likelihood of unintended consequences, our Equitable Design process aligns with responsible tech development.
Our Equitable Design process is pivotal in mitigating risk. Given that our work holds the potential to impact lives, reshape markets, and influence economies, we recognise the evolving landscape of regulations that demand a conscientious approach.
By reducing unconscious biases and the likelihood of unintended consequences, our Equitable Design process aligns with responsible tech development.
Our equitable design process mitigates risk
At Neo, we focus on shaping realistic tech outcomes for our partners and ensuring their realisation.
We prioritise practical, proven solutions over abstract propositions. While selling utopian ideals can be lucrative, it's rarely achievable.
We believe in designing strategies that can be tangibly executed rather than lofty dreams that remain unrealised.
We are grounded in practical realism
We boast extensive expertise across diverse tech channels and industries. We don't engage in hierarchical structures where seniors sell and juniors do the work.
We value evidence-based decision-making, emphasise rationalisation, and avoid personal attachment to work.
Our approach spans digital, physical, and virtual spaces, designing for seamless integration
We bring holistic
expertise across tech landscapes
Neo thrives on partnering with initiatives linked to measurable tech outcomes.
Through behavioural design, we expand market reach, enhance value, reduce attrition and risk, and establish sustainable employee and consumer acquisition and retention strategies.
We don't peddle generic templates, we believe that true outcomes are achieved by effecting real change.
We believe in outcome driven collaboration
Beyond customer or human-centricity, we recognise the complexity of tech decisions. Customer-centricity is no longer a competitive advantage.
We empower organisations and leaders to make informed, evidence-led tech choices, we consider interconnected behaviours: customer, human, market, political, social, and environmental.
We avoid privileging any one behaviour over another, opting to explore how they intersect.
We bring faceted
consideration
Terms apply
